Privacy Policy
At Drestex, we're committed to protecting your privacy and being transparent about how we handle your personal information. This policy explains what data we collect, how we use it, and your rights regarding your information.
Information We Collect
We collect information in several ways when you interact with our mobile game planning services and educational programs.
Personal Information You Provide:
- Name, email address, and phone number when you register for our programs
- Professional background and experience level during course enrollment
- Payment information processed through our secure payment providers
- Communication preferences and feedback you share with us
- Project work and assignments submitted through our learning platform
Technical Information
Our website automatically collects certain technical data to improve your experience. This includes your IP address, browser type, device information, and pages you visit on our site. We use this information to understand how people use our services and to fix technical issues.
When you use our online learning platform, we track your progress through courses, time spent on different modules, and completion rates. This helps us improve our educational content and provide better support.
How We Use Your Information
We use your personal information primarily to deliver our mobile game planning education services and support your learning journey.
Your contact information helps us send course updates, schedule one-on-one mentoring sessions, and notify you about new program offerings that might interest you. We also use it to provide technical support when you're having trouble with our platform.
Educational Purposes
We analyze your learning progress to personalize your educational experience. If you're struggling with certain concepts, we might recommend additional resources or suggest connecting with a mentor who specializes in that area.
Sometimes we use anonymized data from student projects to create case studies or improve our curriculum. We never share identifiable student work without explicit permission.
Business Operations
We use your information for essential business functions like processing payments, maintaining accurate enrollment records, and complying with educational regulations in Australia. We also analyze website usage patterns to improve our online platform and course delivery.
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we do share limited information in specific situations to provide our services effectively.
Service Providers
We work with trusted companies that help us operate our business. Our payment processor handles transaction data, our email service provider sends course notifications, and our cloud hosting provider stores your learning materials securely.
These companies can only use your information to provide services to us and must protect it according to our data protection standards.
Legal Requirements
We may disclose your information if required by Australian law or to protect the safety of our students and staff. This might happen if we receive a valid legal request from authorities or need to investigate potential fraud or security breaches.
Business Partnerships
We occasionally partner with game development studios or educational institutions to provide enhanced learning opportunities. When relevant, we might share basic contact information so partners can extend internship or collaboration opportunities directly to qualified students.
We always ask for your consent before sharing information for partnership opportunities, and you can opt out at any time.
Your Privacy Rights
Under Australian privacy laws, you have several rights regarding your personal information. We're committed to honoring these rights and making it easy for you to exercise them.
Access Your Data
You can request a copy of all personal information we hold about you, including your learning progress and any communications you've had with our team.
Correct Your Information
If any of your personal details are incorrect or outdated, you can ask us to update them. You can also update most information directly in your student portal.
Delete Your Account
You can request deletion of your personal information, though we may need to keep some records for legal or legitimate business purposes.
Restrict Processing
You can ask us to limit how we use your information in certain situations, such as while we're investigating a concern you've raised about data accuracy.
How to Exercise Your Rights
To make a privacy request or ask questions about your data, contact us using the information provided at the end of this policy. We'll respond to most requests within 30 days.
For complex requests that require significant research, we might need additional time and will keep you updated on our progress. We don't charge fees for standard privacy requests, but may charge reasonable costs for excessive or repetitive requests.
Data Security and Protection
We take data security seriously and implement multiple layers of protection to safeguard your personal information.
Technical Safeguards
Our systems use encryption to protect data both in transit and at rest. We regularly update our software, monitor for security vulnerabilities, and conduct periodic security assessments with external experts.
Access to your personal information is restricted to staff members who need it to perform their job functions, and all employees receive regular privacy and security training.
Data Breach Response
If we experience a data breach that could affect your personal information, we'll notify affected individuals and relevant authorities as required by Australian law. We'll also take immediate steps to contain the breach and prevent future incidents.
While we work hard to protect your information, no online system is completely secure. We encourage you to use strong, unique passwords for your accounts and to contact us immediately if you notice any suspicious activity.
Data Retention
We keep your personal information only as long as necessary to provide our services and meet our legal obligations.
Student Records
We typically retain student enrollment and progress records for seven years after course completion to provide transcripts, references, and ongoing career support. Marketing communication preferences are kept until you unsubscribe or we haven't heard from you for three years.
If you request account deletion, we'll remove your personal information within 90 days, though we may retain anonymized data for research and course improvement purposes.
Financial and Legal Records
Payment and billing information is retained for seven years to comply with Australian tax and financial regulations. Legal communications and documents related to disputes or investigations are kept as long as legally required.
International Data Transfers
Some of our service providers are located outside Australia, which means your personal information might be transferred to and processed in other countries.
When we transfer data internationally, we ensure adequate protection through approved mechanisms like standard contractual clauses or by working with providers in countries with adequate privacy protections as recognized by Australian authorities.
We carefully vet all international service providers and require them to maintain the same high standards of data protection that we uphold in Australia.
Changes to This Policy
We update this privacy policy periodically to reflect changes in our services, legal requirements, or data practices. When we make significant changes, we'll notify active students by email and post a notice on our website.
We encourage you to review this policy regularly to stay informed about how we're protecting your information. The "last updated" date at the top of this policy shows when we most recently made changes.
If you have questions about policy changes or how they might affect you, please don't hesitate to contact our privacy team.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.
Email: [email protected]
Phone: +61293267014
Mail: 49A Whitmore Square, Adelaide SA 5000, Australia
We aim to respond to all privacy inquiries within one business week. For urgent matters, please call us directly.